Hamdan Laundry was using Excel sheets to keep customer information. They needed a consistent way to capture details and turn their records into useful business insights.
What I did
I built an internal tool to store customer profiles and record each customer's sales, with insights into new and returning customers, total spending per customer and average customer value.
What changed
The business now has a standardised process for capturing customer information and sales. Those records make it possible to see who comes back, how much each customer has spent over time, and the average recorded spending across customers.
Built for internal use.
“I would happily recommend Faris to anyone looking for someone dependable, technically capable, and able to take a project from an idea through to a finished product.”
“Faris deserves a huge shoutout for taking all my ideas, half-formed thoughts and probably unnecessarily complicated requests and somehow turning them into a website that I love.”
Small businesses answer the same questions by email every day, and inquiries with missing details stall while someone chases them.
What it does
Inquiry Desk matches each email to replies you’ve approved, asks customers for any details they left out, and drafts a reply. Nothing is sent until a person approves it.
Where it stands
In development as a private build. The dashboard shown uses sample data. Demos are available on request.
Technical manuals, searchable in the languages technicians speak.
AI
Multilingual search
Cited answers
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The problem
Service manuals are long and usually written in one language. Technicians lose time searching them, or skip them and guess.
What it does
Technicians ask in English, Arabic, Urdu, Hindi or Tamil and get an answer from the original documentation, with the page it came from so it can be checked.
